Refund policy

Returns & Exchanges Policy

We want you to love your purchase from Sarah Jane’s Boutique — but if something’s not quite right, we’re here to help.

🛍️ Quick Summary

  • Returns accepted within 30 days of delivery

  • Items must be unworn, unused and in original packaging

  • Please email us first before sending anything back

Our Returns Window

You have 30 days from the date you receive your order to request a return. If 30 days have passed, we unfortunately can’t offer a refund or exchange.

To be eligible, your item must be:

  • In the same condition as when it arrived

  • Unworn or unused

  • Accompanied by a receipt or proof of purchase

How to Start a Return

Please email us at sarahjanesboutique@hotmail.com to request a return. Once your return is approved, we’ll send you:

  • A return shipping label (UK returns only)

  • Clear instructions on how and where to send your package

⚠️ Please don’t send anything back without contacting us first — returns sent without prior approval won’t be accepted.

Return Shipping Costs

  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

  • If your item is faulty, damaged, or incorrect, we’ll cover the return postage.

Damaged or Incorrect Items

Please check your order as soon as it arrives. If something’s wrong — whether it’s damaged, defective, or not what you ordered — email us right away at sarahjanesboutique@hotmail.com. We’ll sort it out for you as quickly as possible.

Exchanges

Want to swap an item? The easiest way is to return the original item (following the steps above), and once accepted, place a new order for the one you’d prefer.

Refunds

Once we’ve received and inspected your return, we’ll let you know if it’s been approved. If so, we’ll refund you via your original payment method within 10 business days.

Please note:

  • Your bank or card provider may take extra time to process the refund.

  • If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at sarahjanesboutique@hotmail.com.

If you have any questions at all, don’t hesitate to reach out — we’re always happy to help 💌